My company purchased JSpell back in October. The folks at JSpell had no trouble taking our order and allowing us to download the binaries. Since then, they have not returned ONE phone call. When you call the Solution Cafe, they give you some bogus crap about moving. The call service refuses to give a pager number and says they will "forward a message to JSpell." There is a bug in JSpell's client code (a scroll bar is missing) that should take five minutes to fix. I guess they're too busy getting ready for next year's hurricane season.